Terms & Conditions

Welcome to Tvara. These Terms & Conditions govern your use of the Tvara website, https://shoptvara.com/, and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Tvara

Tvara is an online jewellery brand offering fashion and everyday jewellery through its website.
For the purposes of these Terms & Conditions, “Tvara,” “we,” “us,” and “our” refer to Tvara, while “you,” “your,” and “customer” refer to the person accessing the website or purchasing our products.

Business Name: Tvara
Website: https://shoptvara.com/
Email: tvara.jewellery@gmail.com
Business Address: Odisha

2. Use of Our Website

By using our website, you agree that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide during checkout is accurate and complete.
  • You will not use the website for any unlawful or fraudulent purpose.
  • You will not attempt to interfere with, damage, or gain unauthorised access to any part of our website.
  • You will not reproduce, copy, modify, distribute, or commercially exploit any content from the website without our prior written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However, slight variations may occur due to:

  • Photography and lighting conditions
  • Screen/device settings
  • Manufacturing or finishing variations
  • The nature of individual materials and stones

Such minor variations do not necessarily constitute a product defect.
Product availability is subject to change without prior notice.
We reserve the right to discontinue any product or modify product specifications, designs, pricing, or availability at any time.

4. Jewellery Care

Tvara jewellery is designed for everyday wear; however, proper care can help maintain its appearance and finish.
Unless specifically stated otherwise on the product page, we recommend avoiding prolonged exposure to:

  • Perfumes and fragrances
  • Lotions and creams
  • Makeup and cosmetics
  • Chlorine and swimming pools
  • Harsh chemicals
  • Excessive moisture
  • Abrasive surfaces

Please follow the care instructions provided with your jewellery.

Claims regarding product features such as anti-tarnish, waterproof, skin-friendly, or gold-plated properties apply according to the specific product description and care instructions displayed on the website.

5. Pricing

  • All product prices displayed on the website are in Indian Rupees (INR).
  • Prices may be changed at any time without prior notice.
  • Applicable taxes, shipping charges, or other charges, if any, will be displayed during checkout.

    We make reasonable efforts to ensure that product prices are displayed correctly. In the unlikely event of a pricing error, we reserve the right to cancel the affected order and refund the amount paid by the customer.

6. Orders

Placing an order on our website constitutes an offer to purchase the selected products.
Once an order is placed, you will receive an order confirmation through the contact information provided during checkout.

An order is considered accepted by Tvara only when the order has been confirmed and/or processed by us.
We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment failure
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method, subject to applicable terms.

7. Payment

  • We accept payment methods displayed on our checkout page.
  • Payments may be processed through third-party payment service providers.
  • Tvara does not directly store your complete credit/debit card or banking credentials.
  • An order will be processed only after successful confirmation of payment.
  • For payment-related issues, please contact us at tvara.jewellery@gmail.com with your order number and relevant payment details.

8. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.
Estimated delivery timelines will be displayed on the website or communicated after the order is placed.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • Unforeseen circumstances

Once an order has been handed over to the courier, tracking information may be provided where available.

Tvara is not responsible for delays caused by courier partners or circumstances beyond our reasonable control, although we will reasonably assist in resolving delivery issues.

Incorrect Address

Customers are responsible for providing an accurate delivery address, phone number, and other required information. Tvara will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

9. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

  • Before returning any product, customers must contact us through email and obtain confirmation/instructions from our customer support team.
  • Products may be eligible for return or exchange only if they satisfy the conditions specified in our Return & Refund Policy.
  • For hygiene and product-safety reasons, certain jewellery products may not be eligible for return or exchange once worn.
  • Products returned without prior approval, outside the applicable return period, or without meeting the required conditions may not be accepted.
  • Please refer to our Return & Refund Policy for complete details.

10. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • An incorrect product
  • A missing item
  • A product with a manufacturing defect

Please contact us at tvara.jewellery@gmail.com within [48 hours] of delivery.

  • We may request photographs, videos, packaging details, and other information to assess the issue.
  • Where the issue is verified and covered under our policy, we may offer a replacement, exchange, or refund, as applicable.
  • We strongly recommend recording an unboxing video when opening your package, particularly for high-value orders. This may assist us in investigating damage or missing-item claims.

11. Cancellation

  • Order cancellation is permitted only if thee order has not already been processed or shipped.
  • Once an order has been shipped, cancellation may no longer be possible.
  • To request cancellation, contact us at tvara.jewellery@snehamajumdar27gmail-com.

12. Refunds

  • Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase, unless otherwise permitted or agreed.
  • The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
  • Tvara is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

13. Promotional Offers and Discounts

From time to time, Tvara may offer promotional codes, discounts, giveaways, or other offers.
Unless otherwise specified:

  • Promotional offers cannot be combined.
  • Each promotional code may have specific eligibility requirements.
  • Offers may have an expiry date.
  • Promotional offers may be subject to minimum order values or product exclusions.
  • Tvara reserves the right to withdraw or modify an offer where reasonably necessary.

Any specific terms displayed with a promotional offer will take precedence over these general terms for that offer.

14. Intellectual Property

All content appearing on the Tvara website, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Product designs
  • Graphics
  • Illustrations
  • Videos
  • Written content
  • Website design
  • Text
  • Marketing material

is owned by or licensed to Tvara unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially exploit any Tvara content without prior written permission.
Unauthorised use of our intellectual property is prohibited.

15. User-Submitted Content

  • If you voluntarily submit photographs, reviews, testimonials, comments or other content to Tvara, you represent that you have the right to provide such content.
  • By submitting content, you grant Tvara permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
  • We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

16. Third-Party Services

  • Our website may use third-party services including payment gateways, courier services, analytics tools, marketing platforms and other service providers.
  • Your use of such third-party services may be subject to their respective terms and privacy policies.
  • Tvara is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep the Tvara website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Completely secure
  • Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, upgrades, technical problems or circumstances beyond our control.

18. Limitation of Liability

To the extent permitted by applicable law, Tvara shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. Indemnity

You agree to indemnify and hold Tvara harmless from claims, losses, liabilities, damages and expenses arising from your:

  • Violation of these Terms & Conditions
  • Misuse of the website
  • Fraudulent or unlawful activities
  • Violation of applicable laws
  • Infringement of third-party rights

20. Privacy

  • Your use of the Tvara website is also governed by our Privacy Policy.
  • We collect and process personal information in accordance with our Privacy Policy and applicable data-protection laws.
  • Please read our Privacy Policy before placing an order.
  • India’s current data-protection framework includes the Digital Personal Data Protection Rules, 2025, published by the Ministry of Electronics and Information Technology.

21. Consumer Complaints and Grievances

  • We are committed to resolving customer concerns fairly and promptly.
  • For any complaint, concern, or grievance relating to an order, product, payment, delivery, or our services, please contact:
    Grievance/Customer Support Email: tvara.jewellery@gmail.com
    Business Address: Odisha
  • Please include your order number, registered email/phone number, and a description of the issue so that we can assist you efficiently.
  • The Consumer Protection (E-Commerce) Rules, 2020 include requirements relating to consumer complaints and grievance handling for applicable e-commerce entities.

22. Force Majeure

Tvara shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or technology failures
  • Acts of war or terrorism
  • Other unforeseen circumstances

Where reasonably possible, we will inform customers about significant delays or disruptions.

23. Changes to These Terms

  • Tvara may update these Terms & Conditions from time to time.
  • Any changes will be posted on this page with an updated “Last Updated” date.
  • You are encouraged to review this page periodically.
  • Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the Tvara website shall be subject to the jurisdiction of the competent courts having jurisdiction over [your registered business location/city, India], subject to applicable consumer-protection laws.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Tvara
Website: https://shoptvara.com/
Email: tvara.jewellery@gmail.com
Business Address: Odisha