Privacy Policy
At Tvara, accessible at shoptvara.com, your privacy and data security are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop for jewellery on our website, in compliance with applicable data protection laws in India and internationally.
By using our website and placing an order, you consent to the practices described in this policy.
Information We Collect
When you browse our online jewellery store or place an order, we may collect the following information:
- Personal details: name, email address, phone number, billing and shipping address
- Order information: products purchased, order value, payment method, order history
- Payment information: processed securely through our third-party payment gateway (e.g., Razorpay); Tvara does not store your card, UPI, or net banking details on our servers
- Technical data: IP address, browser type, device information, and cookies collected automatically when you visit our site
- Communication data: any information you share with us via email, WhatsApp, or contact forms for customer support or return/refund requests
How We Use Your Information
We use the information collected to:
- Process and deliver your jewellery orders accurately and on time
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service queries, including returns, refunds, and exchanges
- Improve our website experience, product offerings, and customer service
- Send promotional emails or offers (only if you’ve opted in; you can unsubscribe anytime)
- Comply with legal, tax, and GST invoicing requirements
Payment Security
All payments made on Tvara are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your complete card details, CVV, or net banking credentials on our servers at any point. Your transaction data is encrypted and handled directly by our payment partner.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic through tools like Google Analytics. Cookies help us understand customer preferences and improve our jewellery collections and website performance. You can disable cookies through your browser settings, though this may affect certain site functionalities like cart persistence.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your data may only be shared with:
- Shipping and courier partners to fulfil and deliver your order
- Payment gateway providers to process transactions securely
- Legal authorities, if required by law or to protect our legal rights
Data Retention
We retain your personal and order information only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, GST compliance, accounting, and customer service — after which data is securely deleted or anonymized in line with our data retention practices.
Your Rights
As a customer, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal and accounting obligations
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at tvara.jewellery@gmail.com.
Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). Tvara is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
Children’s Privacy
Our jewellery store is intended for users aged 18 and above. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at tvara.jewellery@gmail.com.