At Tvara, we take pride in the quality and craftsmanship of every jewellery piece we ship — from earrings and necklaces to custom-made pieces. Our return policy for jewellery is designed to be fair and transparent for genuine cases of wrong or defective items received.

Unboxing Video — Mandatory for All Return & Refund Claims
To raise a valid return, exchange, or refund request for a wrong, damaged, or defective jewellery item, customers must provide a clear, continuous unboxing video of the parcel — recorded from the moment the sealed package is opened.

⚠️ Return requests without a valid unboxing video will not be accepted under any circumstances. This policy helps us maintain quality assurance and protects both our customers and our small business from fraudulent claims.

How to Request a Return or Refund
If you’ve received a wrong or defective jewellery item, email us at tvara.jewellery@gmail.com within 3 days of delivery, along with:

1. Your order number
2. The complete unboxing video
3. Clear photos of the product showing the issue
4. A short description of the defect or discrepancy

Return requests raised after 3 days from delivery will not be eligible for refund or exchange.

Return Shipping Charges

• Return shipping costs are borne by the customer.
• Once your return is approved, securely pack the jewellery item and courier it back to us using a reliable, trackable shipping service.
• Tvara is not responsible for items lost or damaged during return transit.

Refund Processing Time
Once we receive and inspect the returned jewellery item, eligible refunds will be processed within 5–7 business days to your original payment method.

Custom & Made-to-Order Jewellery
Custom and made-to-order pieces are covered under the same return and refund policy — the mandatory unboxing video and 3-day reporting window apply here as well.

Return Eligibility Conditions

• Items must be unworn, unused, and returned in original packaging with tags and certificates (if applicable) intact.
• Incomplete return requests (missing video, photos, or written description) will be automatically rejected.

Shipping Policy

At Tvara, we ship our handcrafted jewellery collection across India and worldwide, so you can shop your favourite rings, necklaces, earrings, and bangles no matter where you are.

Domestic Shipping (India)

• We offer free shipping across India on all orders above ₹1,499. Orders below this amount will have a nominal shipping fee calculated at checkout.
• Estimated delivery time: 5–7 business days from the date of order confirmation.
• All domestic orders are shipped via trusted courier partners with tracking provided.

International Shipping

• Tvara proudly ships jewellery worldwide to customers outside India.
• International shipping charges are calculated at checkout based on your location and order weight.
• Estimated delivery time: 15–20 business days, depending on destination country and customs clearance.
• Please note: any customs duties, import taxes, or clearance charges applicable in your country are the responsibility of the customer and are not included in our shipping charges.

Order Processing
All orders are carefully quality-checked, securely packaged, and dispatched within 1–2 business days of order confirmation (excluding weekends and public holidays). You will receive a tracking link via email/SMS once your order is shipped.

Need Help?
For any shipping-related queries, reach out to us at tvara.jewellery@gmail.com and our team will be happy to assist.